M: Dialogue Error Disc Replacement

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#76 Post by **Matt** » Tue Oct 03, 2006 2:33 pm

soma wrote:Quick question - I'm going to pick this up in the next DDD sale in November. Am I correct in saying that this problem has been fixed since the initial release and the currently stocked pressings do not carry this audio flaw?

The problem has been fixed, but any retailer may still have old stock since it was likely not recalled.

soma · #77 Post by **soma** » Tue Oct 03, 2006 3:54 pm

Thanks Matt. It seems I'll just have to take my chances. Returning discs from Australia is a pain, and expensive.

barnyard078 · #78 Post by **barnyard078** » Wed Oct 04, 2006 8:00 pm

I just received my replacement disc in the mail today. However instead of receiving just the single disc in a flimsy envelope, they sent a whole new Second Printing double disc package of M. Criterion, I am impressed!

PS: I only sent in my faulty Disc 1 by itself in the mail, not the whole set. I hope that settles the "Should I send in the disc or the entire set and package?" question.

Hofmeister · #79 Post by **Hofmeister** » Thu Oct 05, 2006 10:46 am

Thank you for posting this extremely welcome development. It's been two weeks since I e-mailed Criterion inquiring about the modalities (just disc 1 or the works?) -- no reply so far. Looks like I'll just follow your example and keep my fingers crossed.

Bleddyn Williams · Wed Oct 18, 2006 1:49 pm

I wrote to Criterion myself, being loathe to send in the disc without getting an okay from them. No answer after about two weeks. I wrote to them again last week both via their "Problems" form, and also the "Ask Jon Mulvaney" form.

Nothing from either so far. You used to be able to write to Jon and hear back very quickly. I wonder what's changed.

miless · #81 Post by **miless** » Wed Oct 18, 2006 2:50 pm

I haven't heard anything, too... and I sent them two messages, one for M and one for a messed up Cassavetes booklet (that had about 20 pages printed udside-down) and have yet to hear anything...

I wonder what they're going to do about M and, more recently, Jigoku?

justeleblanc · #82 Post by **justeleblanc** » Wed Oct 18, 2006 2:55 pm

Criterion is becoming very slow via email, I called them (via a friend) and they said to send the full M package with a note, and they will send a replacement.

souvenir · #83 Post by **souvenir** » Wed Oct 18, 2006 4:08 pm

For those it might be feasible for, has anyone thought about going by their offices to trade in the M disc? I'm thinking about this and wondering if it would be a good (or bad) idea. The envelope the Rohmer box came in has a phone number on it that I've thought about calling to see if this might work.

redbill · #84 Post by **redbill** » Wed Oct 18, 2006 4:59 pm

People returning the M disc should be required to write the email in German to get it replaced...

justeleblanc · #85 Post by **justeleblanc** » Wed Oct 18, 2006 5:47 pm

souvenir wrote:For those it might be feasible for, has anyone thought about going by their offices to trade in the M disc? I'm thinking about this and wondering if it would be a good (or bad) idea. The envelope the Rohmer box came in has a phone number on it that I've thought about calling to see if this might work.

That's a brilliant idea. It saves them the hassle.

garmonbozia · #86 Post by **garmonbozia** » Wed Oct 18, 2006 7:14 pm

Matt wrote:Criterion have still not added it to their Known Problems page. Nor have they added The Discreet Charm of the Bourgeoisie (typos in subtitles on first pressing) or Playtime (Cours du Soir flagged for incorrect aspect ratio playback on first pressing of old disc).

Has Criterion done exchanges for the The Discreet Charm of the Bourgeoisie discs?

I think that the Playtime problem used to be listed on their problem page before that first release went out of print. I seem to remember it being listed there at one time.

#87 Post by **Matt** » Wed Oct 18, 2006 7:56 pm

garmonbozia wrote:Has Criterion done exchanges for the The Discreet Charm of the Bourgeoisie discs?

They exchanged mine, at least.

garmonbozia · #88 Post by **garmonbozia** » Wed Oct 18, 2006 9:14 pm

Matt wrote:They exchanged mine, at least.

Thanks. I'll give it shot then. I wrote them about it. I hope I get a response.

fdm · #89 Post by **fdm** » Thu Oct 19, 2006 1:10 am

miless wrote:I wonder what they're going to do about M and, more recently, Jigoku?

NOW WHAT!??

Cinesimilitude · #90 Post by **Cinesimilitude** » Thu Oct 19, 2006 3:20 am

fdm wrote:
miless wrote: I wonder what they're going to do about M and, more recently, Jigoku?
NOW WHAT!??

a 2 minute scene in the films VOB files that is skipped by all players, or so I have read.

It's explained in great detail in the Jigoku thread.

barnyard078 · #91 Post by **barnyard078** » Thu Oct 19, 2006 3:25 am

Did anybody read my earlier post? I have already sent in Disc 1 only and have already received a full replacement package (Disc 1, Disc 2, and package). The whole shebang! Trust me, just send in Disc 1 with a return address and you will receive a completely new sealed package.

Anthony · #92 Post by **Anthony** » Thu Oct 19, 2006 4:55 pm

barnyard078 wrote:Did anybody read my earlier post? I have already sent in Disc 1 only and have already received a full replacement package (Disc 1, Disc 2, and package). The whole shebang! Trust me, just send in Disc 1 with a return address and you will receive a completely new sealed package.

OK, I'm trusting you. I sent them my disc last week. But if I don't receive a replacement, will you send me one instead? #-o

Galen Young · #93 Post by **Galen Young** » Thu Oct 19, 2006 5:07 pm

I had sent them just the program disc and then later received the entire set, sealed, as well. A bit of overkill or just plain laziness, I don't know. But I'm glad to have the corrected version!

Sekoya · #94 Post by **Sekoya** » Thu Oct 19, 2006 10:07 pm

I just don't see why they refuse to replace to overseas. Especially, when missing booklets don't seem to be a problem to replace worldwide. What's the big difference? MoC are far more consumer-friendly!

DonShye · #95 Post by **DonShye** » Wed Oct 25, 2006 12:15 am

For those who received the replacement set from Criterion how long did it take ? I mailed them Disc 1 of the first printing copy I had over 3 weeks ago and I haven't heard anything from Criterion yet.

I mailed them about the Rohmer slipcase replacement over a month ago and no news on that either.

Thanks,
-D

justeleblanc · #96 Post by **justeleblanc** » Wed Oct 25, 2006 12:23 am

It's like you read my mind. I'm still waiting for both and I'm pissed.

Anthony · #97 Post by **Anthony** » Wed Oct 25, 2006 12:39 am

I mailed my disc 3 weeks ago also. I'm starting to wonder if they threw it in their circular file.

vertovfan · #98 Post by **vertovfan** » Wed Oct 25, 2006 2:08 am

I mailed mine about two weeks ago... guess I've got a while to wait.

justeleblanc · #99 Post by **justeleblanc** » Wed Oct 25, 2006 3:42 am

I called them today and the woman who answered said they had just moved and they hadnt even set up the network yet. They could just be slow.

barnyard078 · #100 Post by **barnyard078** » Wed Oct 25, 2006 4:41 am

I received my replacement package in approximately ten days, if I recall correctly.

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M: Dialogue Error Disc Replacement