Criterion Collection Store

[denti alligator]

Mfunk, I would insist on a replacement or return. That's unacceptable.

[dwk]

I emailed them about a missing insert and they took a few days to get back to me (Their response, unfortunately was about the wrong insert, the release had two, so who knows if I'll get the one that was actually missing.)

Try the orders@ email instead of the Mulaney one.

[therewillbeblus]

They must be really backed up. Finally got back to me a week later, will send a replacement in four weeks. Also, for the first time, instead of writing my name and date on the bunk disc as proof, they are going to send a pre-paid shipping label for the return of the faulty disc so they can test the issue on their end

[mfunk9786]

Mfunk, I would insist on a replacement or return. That's unacceptable.

I did push back, and they told me that I was on a list for a replacement outer box "in Q1 2027". Which is ultimately a fine solution for me, but a bit of a bummer. Feels like they maybe didn't come close to manufacturing enough of these boxes to meet demand for the holiday season.