The Criterion Channel -- Technical Issues and Questions

[Buttery Jeb]

Some people on twitter have commented on taking a survey from the Criterion Channel that reportedly asked a lot of questions about Mubi. Anyone here get the survey?

Got a link to the survey. Tried to click it; but all I got was a Thank You message saying my $25 gift card would be sent out soon.

[dwk]

No, I didn't get an invite.

I did. It was pretty lengthy and mostly about "brand" and streaming.

Did you get the impression that they were thinking about merging with MUBI?

[domino harvey]

I used to write and analyze surveys for a living. If someone can share the questions, I can give an informed opinion on what they’re actually trying to figure out

[denti alligator]

No questions about MUBI. They asked what streaming services I have used. There were only two, and all the questions had to do with those two. MUBI was on the list, to be sure. But since I didn’t select it, I didn’t get asked about it.

[Roger Ryan]

Some people on twitter have commented on taking a survey from the Criterion Channel that reportedly asked a lot of questions about Mubi. Anyone here get the survey?

Got a link to the survey. Tried to click it; but all I got was a Thank You message saying my $25 gift card would be sent out soon.

Same thing happened to me; I was starting to think it was a phishing scam.

[dwk]

No questions about MUBI. They asked what streaming services I have used. There were only two, and all the questions had to do with those two. MUBI was on the list, to be sure. But since I didn’t select it, I didn’t get asked about it.

That makes sense, I assume the people that were posting about a lot of questions about MUBI said that was a service they used.

[yoloswegmaster]

I'm a subscriber but I didn't get an email. Can't believe they are discriminating against Canadians. Smells like racism to me.

More important question is if anyone else is having trouble playing a film on Firefox? I haven't been able to watch anything for the last couple of days.

[dwk]

This reddit post has steps to fix the Firefox issue

[denti alligator]

By the way, I'm not a subscriber. I subscribed once, for a brief period.

[yoloswegmaster]

This reddit post has steps to fix the Firefox issue

It works now. Thanks!

By the way, I'm not a subscriber. I subscribed once, for a brief period.

Spoiler

[Boosmahn]

Since I subscribe to both the Channel and MUBI, I'll post the questions if I get a link (I'm in the U.S., so it might not be linked to one's region).

[Luke M]

Has anyone received the $25 gift certificate from the survey yet?

[denti alligator]

I have not.

EDIT: Just got it.

[Matt]

Does anyone else have problems getting constantly logged out of the app on Apple TV? I reported it to their support (which goes straight to Vimeo), but they told me no one else has reported this problem. Their solution was to make sure I had the tvOS and the app updated (which I already told them I had done) and to send them a screenshot of the problem (like, what? The login screen?).

[bottlesofsmoke]

Does anyone else have problems getting constantly logged out of the app on Apple TV? I reported it to their support (which goes straight to Vimeo), but they told me no one else has reported this problem. Their solution was to make sure I had the tvOS and the app updated (which I already told them I had done) and to send them a screenshot of the problem (like, what? The login screen?).

At least for me, this seems to be an Apple TV problem rather than one with the Criterion Channel app. I’ve noticed that certain apps are frequently logged out on my Apple TV, Criterion included, but not on other devices. We have a Fire Stick that we use for traveling, meaning it goes many months at a time without use, and all the apps remain logged in. That’s about the only advantage it has over the Apple TV though.

[godiggity]

Ever since the update on 22 Jan 2025, the Criterion Channel app on my Samsung Smart TV quits when I try to stream a film. Oddly, I can view the Live feed, but trying to start a film causes the app to quit.
I have the latest firmware, and I have reset the TV, and reinstalled the app several times to no avail.

Has anyone else run into this problem with the Criterion Channel app on a Samsung TV?
I submitted a Contact Us form on the Criterion Channel Help Center page, but haven’t received a response.
I appreciate any suggestions for fixing this problem.

[Tom Amolad]

Do others have problems viewing material you've downloaded to your library on your phone? At this point, more often than not, it won't play, and I have to delete and redownload. This always solves the problem, but it would be nice if I didn't have to do it each time.

For what it's worth, the message reads like so: "Something went wrong. Please try again. IF the issue contiues, contact us for help (Code -11835)."

[ftsoh]

Do others have problems viewing material you've downloaded to your library on your phone? At this point, more often than not, it won't play, and I have to delete and redownload. This always solves the problem, but it would be nice if I didn't have to do it each time.

For what it's worth, the message reads like so: "Something went wrong. Please try again. IF the issue contiues, contact us for help (Code -11835)."

From their Help section:

Duration of video availability offline
DRM impacts how long a video can remain available offline in the app without an internet connection. Currently, when offline, you have 30 days to start playback; you then have 48 hours to finish playback once it has started before you need to reconnect to the internet to obtain a new license if the content has DRM. Offline access to non-DRM content does not expire. It's not possible to redirect storage to an external device for security reasons, so the video can only be viewed from within the app.

[Tom Amolad]

Thanks -- I saw that. But I've had problems much sooner than 30 days after downloading, or even 48 hours. Often, within a day, it starts giving me the error. Have others had this problem? It's an issue because I'm often watching on long subway trips, and it would be nice if I didn't have to re-downlaod each time before going underground...

I tried going through their own help process, but it connected me wtih an IT guy at Vimeo, who kept giving me ill-suited boilerplate instructions ("1. Restart the Apple TV device...").

[ftsoh]

Thanks -- I saw that. But I've had problems much sooner than 30 days after downloading, or even 48 hours. Often, within a day, it starts giving me the error. Have others had this problem? It's an issue because I'm often watching on long subway trips, and it would be nice if I didn't have to re-downlaod each time before going underground...

I tried going through their own help process, but it connected me wtih an IT guy at Vimeo, who kept giving me ill-suited boilerplate instructions ("1. Restart the Apple TV device...").

Sorry that I couldn't be more helpful.
I downloaded stuffs to watch during my flights and also got the same error. But I took flight only a couple times a year so naturally my downloaded video would had "expired".

[Tom Amolad]

Thanks, though. It may just be my just deserts for trying to watch these things on so barbarically tiny a screen.

[willoneill]

Thanks -- I saw that. But I've had problems much sooner than 30 days after downloading, or even 48 hours. Often, within a day, it starts giving me the error. Have others had this problem? It's an issue because I'm often watching on long subway trips, and it would be nice if I didn't have to re-downlaod each time before going underground...

I tried going through their own help process, but it connected me wtih an IT guy at Vimeo, who kept giving me ill-suited boilerplate instructions ("1. Restart the Apple TV device...").

I just had this problem earlier tonight; I had downloaded a few bonus features yesterday morning to watch on the plane on a business trip I’m currently on, watched half of them with no issue on the plane yesterday, but tonight the remainder no longer worked. So not even 48 hours.

[nevinalex]

I've been having some playback issues with Criterion Channel on AppleTV.
I've noticed a few times lately some strange artifacting and pixelation on a couple of films on Criterion Channel while playing it through my AppleTV HD box. Usually, it's been slight, but last night, when I was watching Certain Women, the quality of the playback was atrocious and very distracting. My internet speed is good enough (as per their website), and the video plays flawlessly over my laptop and my iPhone, but for some reason on the AppleTV there are some terrible pixelations and noise. I made sure there wasn't anything wrong with the TV by playing a few games, trying Youtube and some iTunes movies and couldn't replicate the issue. I took a few picture of the TV when it was most noticeable.

Has anyone else noticed this problem on their AppleTV?

[redbill]

I watch almost exclusively on AppleTV, and haven't noticed anything like that. I did just watch Shampoo and found the quality was pretty poor, but nothing to the extent you just described.

[DeprongMori]

Quick help request: On the current Criterion Channel iOS client, is anyone successfully able to paste text into the Search field?

I can type text into the field, but it is not allowing paste for me. I can successfully paste that same buffered text into the Search field of any other app on my phone. I’m trying to determine whether the problem is the app itself, or whether some hidden app-specific field got set somewhere on my phone. I have totally de-installed and re-installed the app on the device, with no change in behavior.