Yes, absolutely. There's very little question that the labels that make the most effort to engage with their customers get a much warmer reception here - not just the BFI, MoC and Second Run but also Milestone, Cinema Guild and a handful of others. It's certainly not as though their releases are all perfect, but the mere fact that they genuinely engage with people here, explain why certain decisions had to be taken, and occasionally offer exclusive info, makes for superb PR and generates a vast amount of goodwill.peerpee wrote:This forum is full of enthusiasm for Criterion, BFI, MoC, Second Run, etc -- but you don't visit the forum because you find it "grumpy" and "dispiriting". There's a reason for that.
We love your films and your taste, but it's not fun waiting a year or two for you to go through the motions, and then deliver only a DVD (which you lose money on).
Anyone back me up?
A case in point: just look at how the BFI handled the potentially contentious The Devils - they knew upfront that there were two big issues outside their control that some might consider deal-breakers (the lack of a Blu-ray, the fact that they could only license the UK cinema cut and not the 2004 semi-restoration), and asked me to act as a go-between even before the official announcement. There were obviously some complaints, but they were individually dealt with politely and patiently, and the many positive aspects of the release were reinforced regularly, helped by several people here picking up the baton.
By contrast, occasional posts complaining about people being "grumpy" and "dispiriting" are usually completely counter-productive. Look at what happened in the Olive thread (starting round about here) - pretty much the only time it got seriously negative was when someone, universally assumed to be a company employee (given that his entire posting history here and especially in the Home Theater Forum amounts to nearly 100 posts exclusively bigging up Olive) laid on the aggressive defensiveness from his very first post. It's almost an object lesson in how not to interact with actual and potential customers.