Netflix (DVD Delivery Discussion Only)

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duane hall · #26 Post by **duane hall** » Thu Jul 19, 2007 7:32 pm

Ishmael wrote:So unless you're going to check every Criterion title on a regular basis in order to keep your list up to date, you're not going to come up with anything definitive.

yes-- unfortunately this is becoming more and more clear to me. at the very least, hopefully this thread can be a place where the netflix subscribers among us can share experiences and clear up netflix's ambiguities on a case-by-case basis.

Ishmael · #27 Post by **Ishmael** » Thu Jul 19, 2007 8:23 pm

Well, I can say this: whatever happens, don't bother e-mailing Netflix's customer service department with a problem. First, they respond with a form letter that doesn't apply to your problem. Then, if you persist, you'll get a nasty reply detailing exactly why nothing is ever their fault. I wished I'd saved some of those e-mails; for awhile I amused myself by acting aggravated with them, just to see what they'd say. Their customer service department is truly the least professional outfit I've ever encountered, which is saying something.

jbeall · #28 Post by **jbeall** » Fri Jul 20, 2007 7:45 pm

Thankfully, I haven't had too many problems with Netflix, other than the usual problems that might occur from shipping dvds in paper sleeves through the mail. I remember taking one dvd out of the sleeve, and as I walked the three feet from my couch to the dvd player, the dvd simply fell apart into two pieces!

I use Netflix because they're not the Evil Empire of Blockbuster (although Netflix would become Blockbuster if they could...). The ideal solution would be Rutgers' library actually having all the dvds I want to watch, but until that happens, netflix it is.

#29 Post by **domino harvey** » Fri Jul 20, 2007 10:18 pm

they carry one of the two Cinema Europe discs

starmanof51 · #30 Post by **starmanof51** » Fri Jul 20, 2007 10:59 pm

Ishmael wrote:Well, I can say this: whatever happens, don't bother e-mailing Netflix's customer service department with a problem. First, they respond with a form letter that doesn't apply to your problem. Then, if you persist, you'll get a nasty reply detailing exactly why nothing is ever their fault. I wished I'd saved some of those e-mails; for awhile I amused myself by acting aggravated with them, just to see what they'd say. Their customer service department is truly the least professional outfit I've ever encountered, which is saying something.

Pretty much my experience as well. Even offering friendly corrective information to mistakes/misinformation gets a snarky response once you get past the auto-replies. Still, I love them as long as I don't have to actually converse with them.

Ishmael · #31 Post by **Ishmael** » Fri Jul 20, 2007 11:12 pm

starmanof51 wrote:Still, I love them as long as I don't have to actually converse with them.

Oh, yeah, it's a great and indispensable service, which works well most of the time. It's just fun to complain about them. Does everybody know about the throttling thing? If you return movies too quickly, they begin to hold them before sending you your next film. They also make sure that renters with less usage get new or Long Wait movies before renters who rent a lot. They call this "throttling," and it's a nasty ploy to make sure your "unlimited" rentals cannot possibly exceed more than 12 a month (on their 3-at-a-time plan). I suspected this for years and was delighted to have my paranoia finally confirmed by one of their head dudes in an AOL article some time back.

unclehulot · #32 Post by **unclehulot** » Sat Jul 21, 2007 3:13 am

I'm on 3 at a time, and average around 20 discs a month when I turn them over on the next day or day after that. I HAVE gone through throttling-like periods, but not lately.

Regarding comminicating with them, they DO have a toll-free no. ?888-net-flix....I think.

richast2 · #33 Post by **richast2** » Sat Jul 21, 2007 12:53 pm

I also love that, as a Chicago resident, it's not uncommon for me to receive discs from Georgia, California, Connecticut...but only when I'm returning things really, really quickly.

duane hall · #34 Post by **duane hall** » Mon Jul 23, 2007 7:33 am

since Netflix's aberrations are recalcitrant to categorization, perhaps we can re-title this thread Netflix - no-shows, toss-ups and other vagaries. (this may just involve having a greater number of more specific lists in the lead post.)

it would be nice for this thread to be a clearing house for the netflix members among us to inventory and make sense of Netflix's occasional head-scratchers. suggestions are welcome.

as for throttling, i've received well over 12 discs in my first month back with service. for now i will bask.

BrightEyes23 · #35 Post by **BrightEyes23** » Fri Jul 27, 2007 1:47 pm

for starters, I rented "Kind Hearts and Coronets" and definetly did NOT get the Criterion version.

Secondly, they don't appear to carry Hong Sang-soo's newly released Turning Gate.

Does anyone have the email address to send them title suggestions? I reskimmed through the thread and it didn't pop out at me, and I spent more than a few minutes browsing the website and I can't find it anymore. I don't know if my brain isn't functioning properly this morning or if they removed it. Thanks.

duane hall · #36 Post by **duane hall** » Fri Aug 10, 2007 10:56 pm

apparently they don't carry the so-called bonus disc of Facets' 4-disc Luc Moullet Collection. frustrating and bizarre.

#37 Post by **domino harvey** » Fri Aug 10, 2007 11:28 pm

I don't think any of the Three War Films are available, or at least they weren't back in the days before I broke down and just bought the box.

Cosmic Bus · #38 Post by **Cosmic Bus** » Sat Aug 11, 2007 2:31 am

domino harvey wrote:I don't think any of the Three War Films are available, or at least they weren't back in the days before I broke down and just bought the box.

They do carry Kanal, but it isn't the Criterion.

Robert de la Cheyniest · Sun Aug 12, 2007 2:25 am

justeleblanc wrote:They offer both versions of Yi Yi.

Hmmm... As far as I can tell they have the criterion cover for Yi Yi up but, I think like starmanof51 says, they just send the Fox Lorber disc. One of the reviews on the site even says this, and I've searched around to see if they list the other version but they don't. Did you mean they offer both versions as in they have both versions but it's a gamble in regards to which one they send you?

Kirkinson · #40 Post by **Kirkinson** » Sun Sep 02, 2007 10:43 pm

Does anybody know the status of Criterion's Rohmer box on Netflix? They have Criterion covers up for each DVD in the set, but I know they had the Fox Lorber covers up previously. I'm guessing they're offering both and it's a toss-up, but can anybody confirm that they've received the Criterion versions so that we know whether it's at least worth a try?

Greathinker · #41 Post by **Greathinker** » Sun Sep 02, 2007 11:42 pm

Mizoguchi's Taira Clan Saga not available, but then again Amazon is the only place online that has it.

starmanof51 · #42 Post by **starmanof51** » Mon Sep 03, 2007 1:09 am

Kirkinson wrote:Does anybody know the status of Criterion's Rohmer box on Netflix?

I got the Criterion My Night at Maud's from them, but it's the only one I've tried.

indiannamednobody · Mon Sep 03, 2007 1:35 pm

I've gotten all of the Rohmer Criterions through netflix when they first released, so I can confirm they have those.

Kirkinson · #44 Post by **Kirkinson** » Mon Sep 03, 2007 7:20 pm

Great news, thanks!

unclehulot · #45 Post by **unclehulot** » Tue Sep 18, 2007 5:44 pm

I just had a good laugh... on my Netflix page I got this:

Because you enjoyed: The Bicycle Thief

We think you'll enjoy: Cosmos: The Complete Collection

I wonder how much the guy got paid for developing the software that
makes such amazing connections between related titles such as these!

jesus the mexican boi · Tue Sep 18, 2007 5:46 pm

I suppose a case could be made that Carl Sagan was a neo-Realist.

duane hall · #47 Post by **duane hall** » Thu Sep 20, 2007 10:08 pm

Netflix is showing the Criterion cover art for Shoot the Piano Player... here I go...

Has anyone received the old crummy version since the CC was released?

jbeall · #48 Post by **jbeall** » Fri Sep 21, 2007 12:53 am

duane hall wrote:Netflix is showing the Criterion cover art for Shoot the Piano Player... here I go...

Has anyone received the old crummy version since the CC was released?

I got the CC version.

Responding to other posts, I wonder how many folks don't live near their Netflix shipping center. I live just outside of New Brunswick, NJ, which is where my discs go, and so when I put a disc in the mail, they get it the following day and ship the next one. For example, if I get a movie out with Monday's mail, I'll receive the next movie on Wed. Does everybody live pretty close to a shipping center, or do some live far enough away that it takes two or more days for them to receive a disc?

Kirkinson · #49 Post by **Kirkinson** » Fri Sep 21, 2007 2:40 am

jbeall wrote:Responding to other posts, I wonder how many folks don't live near their Netflix shipping center. I live just outside of New Brunswick, NJ, which is where my discs go, and so when I put a disc in the mail, they get it the following day and ship the next one. For example, if I get a movie out with Monday's mail, I'll receive the next movie on Wed. Does everybody live pretty close to a shipping center, or do some live far enough away that it takes two or more days for them to receive a disc?

I'm in the same situation. I live just a couple small towns away from the nearest warehouse, so my turnaround time is pretty quick, except for the odd occasion that a disc will be sent from some place else.

On an unrelated note, I'm also just a 10-minute drive from the DeepDiscount/DVDPlanet warehouse and HQ.

#50 Post by **domino harvey** » Fri Sep 21, 2007 8:07 am

the Honeymoon Killers is now unavailable on Netflix

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