Cash Flagg wrote:
Has anyone who returned discs had to pay for return shipping? Gypsy shipped today.
Seemingly being the magnet for all of their incredibly scratched up discs, I've had to return damaged/defective items to them a couple of times (they fairly recently changed their policy of just sending replacement copies and you get to dispose of the damaged goods). They will reimburse you in that case if you jump thru a few hoops (like send them a copy of your receipt indicating mailing costs... still haven't quite figured out how to include a receipt inside a sealed package that you haven't shipped back yet...).
If you just want to return something you don't want, though, I suspect they will not pay for that. Check out their return policy web page.
Similarly, having just tried refusing their last shipment when they were replacing damaged discs and they sent the wrong one (sent v4 instead of the v5 I returned to them), I would warn against going the refuse route with them... I got lucky, since I scanned the package I was refusing before dropping it in the mailbox, and it turned out the tracking number was different from the one they sent in their email; luckily the post office just happened to scan it to show that it had been refused (don't recall seeing them do that in the past, but maybe that was just FedEx or UPS)... Up until I was able to provide that particular tracking number from the package for them to look up, they were going to pretend that they never got the return, this being three weeks or so after I refused it. Crisis averted, but let's just say I'm not a happy camper at this point.