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Re: Where's My Arrow Order?

Posted: Tue Dec 05, 2017 11:42 pm
by kekid
Arrow's new website does not seem to have any field to show if the order has been dispatched. The old website let us know when the order was dispatched. Nor have I received an e-mail as to whether the order has been dispatched. Am I missing something?

Re: Where's My Arrow Order?

Posted: Wed Dec 06, 2017 3:22 am
by tenia
Is it a "legacy" order ported over to the new site or is it one you did on the new site ?

Re: Where's My Arrow Order?

Posted: Wed Dec 06, 2017 9:07 am
by Costa
tenia wrote:Is it a "legacy" order ported over to the new site or is it one you did on the new site ?
All the orders I have done in the past show as "legacy" so I'd expect it's the first.

Re: Where's My Arrow Order?

Posted: Wed Dec 06, 2017 6:45 pm
by kekid
Costa wrote:
tenia wrote:Is it a "legacy" order ported over to the new site or is it one you did on the new site ?
All the orders I have done in the past show as "legacy" so I'd expect it's the first.
Same with me. All my outstanding orders are legacy orders.

Re: Where's My Arrow Order?

Posted: Wed Dec 06, 2017 8:35 pm
by Jean-Luc Garbo
My order from the last sale just arrived. Now to see if the Noir box arrives soon or when the Family Values box is released since they were ordered together.

Re: Where's My Arrow Order?

Posted: Tue Dec 12, 2017 3:45 pm
by charal
Has anyone had confirmation that their ROHMER BOX has shipped? I’ve sent emails to Nicole (re: despatch date) but I’m getting no replies. Despite their revamped website personal order information is very thin on the ground. Order enquiries only via email. Arrow usually ship preorders early, has anyone in the UK (or elsewhere) got theirs yet?

Re: Where's My Arrow Order?

Posted: Tue Dec 12, 2017 4:06 pm
by perkizitore
After numerous emails and a month of waiting, my Four Film Noir Classics set has finally arrived! I received 250 points in compensation, I promise not to spend it all at once!

Re: Where's My Arrow Order?

Posted: Tue Dec 12, 2017 4:12 pm
by DeprongMori
I’ve received my two boxes from the Arrow sale in the past week. I just received the Film Noir box on Saturday, which I ordered about the same time, but from Amazon. (Just watched “Force of Evil” and most of the supplements last night. Vastly outstrips the Olive disc. Great set! I hope there is a volume two and three coming.)

Re: Where's My Arrow Order?

Posted: Tue Dec 12, 2017 4:40 pm
by Ribs
I expect anything ordered on the old site will not be given shipping notifications. My Noir set came on Saturday (ordered on old site) but I got notified of the Rohmer set shipping on Friday (ordered on new site)

Re: Where's My Arrow Order?

Posted: Mon Dec 18, 2017 10:49 am
by NABOB OF NOWHERE
Ordered Rohmer box and Apartment on same order number. Rohmer arrived today but no Apartment. My order history shows no movement on either and I received no notification. Thought all this had been fixed with the new site.
Also why does my Order history show duplicated 'Legacy orders' with differing total prices? Thought I'd ask here first just in case someone here has the answer without having to e-mail Arrow.

Re: Where's My Arrow Order?

Posted: Mon Dec 18, 2017 11:06 am
by tenia
NABOB OF NOWHERE wrote:Ordered Rohmer box and Apartment on same order number. Rohmer arrived today but no Apartment. My order history shows no movement on either and I received no notification. Thought all this had been fixed with the new site.
If this is an order made on the old website, they still don't update properly, just like they used to do. They ported over the glitch.
Otherwise, I believe they received these 2 products at relatively significantly different dates, so I suspect they have for whatever reason split the shipment to send you the Rohmer first, and you should receive the Apartment soon but as a separate shipment.
NABOB OF NOWHERE wrote:Also why does my Order history show duplicated 'Legacy orders' with differing total prices?
I have duplicated Legacy Orders that actually differs in total prices. All of them are past Carts I had but never turned into orders. In some cases, some products were discounted. Other cases, I simulated the final price with Arrow Points deducted.
In the end, that can create the same kind of orders (same products in it) but different prices, but in my case, they usually only differ by a few £.

Re: Where's My Arrow Order?

Posted: Mon Dec 18, 2017 3:11 pm
by DRW.mov
I still haven't received one of my orders from the LAST sale. During the final sale of the old website I ordered the Phantasm Box and then came back later that day to order the Marx Bros box and Spotlight on a Murderer. I'm here in the US and didn't expect them to show up all that fast. The Academy titles showed up after about a week and half in the same box, but no sign of Phantasm. That was two weeks ago. Still nothing. I emailed Arrow about it around this time last week and they simply said that because of its weight it might take a little bit longer. It's now been well over 3 and a half weeks with no sign of it. Was this normal for anyone else with the Phantasm box or should I be concerned and contact Arrow again?

Re: Where's My Arrow Order?

Posted: Mon Dec 18, 2017 3:17 pm
by Ribs
In general I'd say any international order is liable to disappear for up to 28 days for no clear reason. It just happens, especially at this time of year.

Re: Where's My Arrow Order?

Posted: Mon Dec 18, 2017 6:01 pm
by DRW.mov
Ribs wrote:In general I'd say any international order is liable to disappear for up to 28 days for no clear reason. It just happens, especially at this time of year.
Well today marks day 30....

Re: Where's My Arrow Order?

Posted: Tue Jan 16, 2018 11:24 pm
by Drucker
Anyone in America got their orders from the sale yet?

Re: Where's My Arrow Order?

Posted: Tue Jan 16, 2018 11:28 pm
by swo17
A while ago

Re: Where's My Arrow Order?

Posted: Tue Jan 16, 2018 11:50 pm
by matrixschmatrix
Got my first, still waiting on my second

Re: Where's My Arrow Order?

Posted: Tue Jan 16, 2018 11:54 pm
by What A Disgrace
I got my second order today. I hope Arrow is able to do something about it, though - my Zoology order was for a Blu-ray, but I got the DVD.

Re: Where's My Arrow Order?

Posted: Wed Jan 17, 2018 12:34 am
by Ashirg
Yes, still waiting for my second order - it was mailed out on January 2nd.

Re: Where's My Arrow Order?

Posted: Wed Jan 24, 2018 1:01 am
by W0rldofsound
Waiting on 2 orders, both sent out on 1/2/18. I'm kinda worried, never had to wait this long before

Re: Where's My Arrow Order?

Posted: Wed Jan 24, 2018 1:22 am
by Rayon Vert
I finally wrote Arrow after not getting the Rohmer box (pre-ordered), learning it had been sent in early-to-mid December. They were fast to respond and have just sent out a new one.

Re: Where's My Arrow Order?

Posted: Wed Jan 24, 2018 9:08 am
by Ashirg
My order that was shipped on 1/2 finally arrived yesterday.

Re: Where's My Arrow Order?

Posted: Wed Jan 24, 2018 7:39 pm
by W0rldofsound
Fantastic news! I'm in Chicago, so hopefully sometime this week
Ashirg wrote:My order that was shipped on 1/2 finally arrived yesterday.

Re: Where's My Arrow Order?

Posted: Wed Jan 24, 2018 8:15 pm
by TIVOLI
I am also in Chicago; one of two orders from 1/2 arrived today. I am still waiting for the other one. My order from Jan. 4th arrived yesterday. It was probably the
most severely damaged box I have ever received, crushed to about half of its original size. Miraculously, the items themselves were OK, wedged in a pocket of the
package that was relatively unscathed.

Re: Where's My Arrow Order?

Posted: Wed Jan 24, 2018 10:40 pm
by Drucker
Finally got mine today. Crisis averted.