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PostPosted: Wed Oct 18, 2017 3:21 am 
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Joined: Thu Aug 06, 2009 11:13 pm
McNulty wrote:
Having the same issue here with the $50 gift certificate not registering. I had 59 points to go so I grabbed Rebecca, Barry Lyndon and FWWM -- last time I got the gift certificate it registered almost immediately and I was able to get another order in during a flash sale. This time, however, my account credits read "$0.00" and the loyalty points are back to "499 to go". I was thinking maybe they used the gift certificate on the $59 order I made, but nope, my card was charged.

Haven't received any response from Criterion after two emails (and a tweet!) Bummer, as I would like to use the $50 for a few other releases during the sale.

By registered, you mean "sent to you by email"? They said that some people's loyalty giftcards were accidentally sent to their spam folder for some reason. Although it might be an odd situation - as you had 59 to go, and I think your order would work out to exactly $59 (as it only counts the dollar value, not the change, thus an order of 59.40 would only count as 59, not 60 - if I'm recalling all this correctly).

Also: you have to manually enter the giftcard code (which is case sensitive) on the payment screen for it to work.

Since I saw someone have this problem elsewhere: the discount code COOP - is case sensitive (so you can't type in "coop" or "cOOp" or whatever, has to be all capitals).


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PostPosted: Wed Oct 18, 2017 4:01 am 

Joined: Wed Nov 27, 2013 1:51 pm
Location: San Francisco
Minkin wrote:
McNulty wrote:
Having the same issue here with the $50 gift certificate not registering. I had 59 points to go so I grabbed Rebecca, Barry Lyndon and FWWM -- last time I got the gift certificate it registered almost immediately and I was able to get another order in during a flash sale. This time, however, my account credits read "$0.00" and the loyalty points are back to "499 to go". I was thinking maybe they used the gift certificate on the $59 order I made, but nope, my card was charged.

Haven't received any response from Criterion after two emails (and a tweet!) Bummer, as I would like to use the $50 for a few other releases during the sale.

By registered, you mean "sent to you by email"? They said that some people's loyalty giftcards were accidentally sent to their spam folder for some reason. Although it might be an odd situation - as you had 59 to go, and I think your order would work out to exactly $59 (as it only counts the dollar value, not the change, thus an order of 59.40 would only count as 59, not 60 - if I'm recalling all this correctly).

Also: you have to manually enter the giftcard code (which is case sensitive) on the payment screen for it to work.

Since I saw someone have this problem elsewhere: the discount code COOP - is case sensitive (so you can't type in "coop" or "cOOp" or whatever, has to be all capitals).


Nothing in spam folder, but the email I use for criterion is ancient, so *shrug*. I'm assuming the $59.91 purchase worked because the loyalty points have reset back to "499 to go" so the math adds up. My account just hasn't been credited with the $50. Hopefully, this is solved in the morning.


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PostPosted: Wed Oct 18, 2017 4:05 pm 
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Joined: Thu Jul 12, 2007 9:21 pm
I placed an order totaling $99.85 and was one point shy of a gift certificate. So I emailed them and asked if I could modify order to add another release to get the points. They offered to reimburse my shipping if I placed another order and so I did and they agreed to reimburse shipping. A+ customer service


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PostPosted: Wed Nov 01, 2017 3:31 pm 
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Joined: Sat Jun 12, 2010 6:10 pm
Night of the Living Dead poster is now for sale on Criterion's site


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PostPosted: Tue Dec 05, 2017 11:56 am 
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Joined: Fri Jun 13, 2014 1:14 pm
20% off on the Criterion Store through 12/19 with code SHOP17


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PostPosted: Tue Dec 05, 2017 12:29 pm 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
...which ends up being 36% off list price


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PostPosted: Tue Dec 05, 2017 12:46 pm 
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Joined: Fri May 16, 2008 4:43 pm
Location: Philadelphia, PA
Useful for the merch, though.


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PostPosted: Fri Jan 05, 2018 2:45 am 

Joined: Tue Dec 26, 2017 5:35 am
Quick question typically what is the time of the month in fenruary does criterion do their biannual flash sale?


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PostPosted: Fri Jan 05, 2018 11:28 am 
Dot Com Dom
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Joined: Wed Jan 11, 2006 2:42 pm
Sometimes as early as Valentine's Day, or as late as early March. It will be tied to a big release, so don't expect it on a date where nothing special is coming out


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PostPosted: Fri Jan 05, 2018 11:45 am 
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Joined: Sat Nov 27, 2004 3:38 am
That would seem to put it squarely on Feb. 13!


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PostPosted: Fri Jan 26, 2018 6:30 pm 

Joined: Thu Jul 24, 2014 8:23 pm
There's a new art book/postcard set for sale in the shop.


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PostPosted: Sat Jan 27, 2018 6:48 pm 
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Joined: Mon Sep 04, 2017 10:08 pm
eastguy wrote:


Here are some pictures. It looks like there are some cropping issues on the covers that have borders, such as Inside Llewyn Davis. The entire left border is missing.


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PostPosted: Sat Jan 27, 2018 8:29 pm 
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Joined: Tue Apr 02, 2013 6:08 pm
Location: Pittsburgh, PA
I am definitely getting it, but I am confused. So, this is like a collection of postcards or a book that features the arts? How do you put a bunch of actual postcards in a book form? I guess I just have to wait till I get it in my hands.


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PostPosted: Sat Jan 27, 2018 8:34 pm 
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Joined: Mon Sep 04, 2017 10:08 pm
chatterjees wrote:
I am definitely getting it, but I am confused. So, this is like a collection of postcards or a book that features the arts? How do you put a bunch of actual postcards in a book form? I guess I just have to wait till I get it in my hands.

They're very sturdy, and easily detachable (although I haven't tried doing so yet). Hopefully they go back into 2013 and such before moving on to 2017.


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PostPosted: Sun Jan 28, 2018 5:45 am 
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Joined: Wed Apr 29, 2009 11:13 am
chatterjees wrote:
I am definitely getting it, but I am confused. So, this is like a collection of postcards or a book that features the arts? How do you put a bunch of actual postcards in a book form?


Definitely looks like a book whose pages are detachable postcards, so not at all the same thing than the Criterion Designs book.


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PostPosted: Sun Jan 28, 2018 10:04 pm 
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Joined: Tue Apr 02, 2013 6:08 pm
Location: Pittsburgh, PA
This seems funny now. I still have 6 or 7 Criterion postcards from those old days, when they were free and used to come inside the DVD cases. So, Criterion is rebooting their passion for postcards after almost 10 years, and this time, we have to buy them.


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PostPosted: Fri Feb 09, 2018 5:40 pm 
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Joined: Thu Dec 09, 2004 1:55 am
eastguy wrote:
And now a volume two for the post cards!


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PostPosted: Mon Feb 12, 2018 5:56 pm 

Joined: Thu Jun 16, 2016 9:30 am
Flash sale should be starting tomorrow.


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PostPosted: Mon Feb 12, 2018 6:07 pm 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
That's...supposed to be a secret.


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PostPosted: Mon Feb 12, 2018 6:33 pm 

Joined: Tue Dec 26, 2017 5:35 am
whenever the last flash sale was, November I think? I remember just browsing titles but didn't criterion take half price off the already discounted price they offer year round for all their titles? so a standard blu-ray would be half of $31.96 and not the actual $39.95 msrp or am I just remembering it wrong?


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PostPosted: Mon Feb 12, 2018 6:38 pm 
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Joined: Fri Jun 13, 2014 1:14 pm
You've got it wrong.

It's a bit of a bummer if it really is tomorrow, considering the two big titles have already been available at 50% off. Was hoping that I'd be able to get the three other February releases!


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PostPosted: Mon Feb 12, 2018 6:43 pm 

Joined: Tue Dec 26, 2017 5:35 am
Ribs wrote:
You've got it wrong.

It's a bit of a bummer if it really is tomorrow, considering the two big titles have already been available at 50% off. Was hoping that I'd be able to get the three other February releases!


Ah, well no big deal. I also thought the flash sale applied to pre order titles. I have no idea why I think these things. I haven't actually bought anything from the criterion store since 2015.


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PostPosted: Mon Feb 12, 2018 6:48 pm 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
It's always 50% off MSRP only for in-stock titles (so no preorders or high demand titles that sell out during the sale).


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PostPosted: Mon Feb 12, 2018 9:02 pm 
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Joined: Mon Jul 15, 2013 8:28 pm
Location: Greenwich Village
Criterion tweeted this little hint a short time ago.


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PostPosted: Tue Feb 13, 2018 12:30 pm 
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Joined: Fri Apr 21, 2006 1:25 pm
Interesting. "Your account no longer exists, please contact orders@criterion.com if you would like to reactivate it." Just me?


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