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PostPosted: Wed Nov 23, 2011 12:56 am 
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Joined: Sun Apr 20, 2008 11:59 pm
Location: Upstate NY
My copy of the Beauty and the Beast BD shipped from Amazon even though it wasn't scheduled to ship until December. In celebration I'll eat food on Thursday.


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PostPosted: Thu Dec 08, 2011 7:03 pm 
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Joined: Tue Nov 02, 2004 9:01 pm
Location: Melbourne, Australia
How annoying! Finally received my order of 8 Criterion Blu-rays from Barnes and Noble placed on November 5th, shipped Nov 15th I believe. Well, I thought I had received my order - it was addressed to me here in Melbourne Australia, but it said book on the front - opened it up, and it was invoiced to somebody from Fort Wayne, IN, USA and was a book on Steve Jobs! So that means this lady will not be getting her Christmas present in time for Christmas, and nor will I! Added to the fact they haven't shipped my The Killing Blu-ray still, despite it saying it has been in stock for weeks now (ordered 5 weeks ago tomorrow), I don't think I will bother with B&N from now on. They manage to screw up something in EACH one of my orders. This is the biggest screw up though.

Well I assume she has received my 8 Blu-rays, and returns them - hopefully this can all be sorted and I can unwrap my Christmas present by February! ](*,)


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PostPosted: Thu Dec 08, 2011 7:40 pm 
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Joined: Fri May 16, 2008 4:43 pm
Location: Philadelphia, PA
I wouldn't be so sure that someone who receives 8 Blu-rays instead of a book is going to return them.


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PostPosted: Thu Dec 08, 2011 7:44 pm 
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Joined: Wed May 18, 2011 9:37 am
daniel p wrote:
How annoying! Finally received my order of 8 Criterion Blu-rays from Barnes and Noble placed on November 5th, shipped Nov 15th I believe. Well, I thought I had received my order - it was addressed to me here in Melbourne Australia, but it said book on the front - opened it up, and it was invoiced to somebody from Fort Wayne, IN, USA and was a book on Steve Jobs! So that means this lady will not be getting her Christmas present in time for Christmas, and nor will I! Added to the fact they haven't shipped my The Killing Blu-ray still, despite it saying it has been in stock for weeks now (ordered 5 weeks ago tomorrow), I don't think I will bother with B&N from now on. They manage to screw up something in EACH one of my orders. This is the biggest screw up though.

Well I assume she has received my 8 Blu-rays, and returns them - hopefully this can all be sorted and I can unwrap my Christmas present by February!

8 Blu-Rays in a Duffel Bag?


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PostPosted: Fri Dec 09, 2011 6:43 pm 
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Joined: Tue Nov 02, 2004 9:01 pm
Location: Melbourne, Australia
Yeah I know, I was kinda hoping the recipient might not have heard of any/most of the films!

What is it with B&N? Today I receive an email saying that after 5 weeks or waiting, and twice receiving emails stating The Killing would be delayed, that today they cancelled the item from my order but it is now in stock if I would like to place an order for it. What kind of customer service is this?!?

Does anybody know any alternative email addressess for this company? The usual email address seems to be useless, and I would call them but I am in Australia. This is abysmal customer service, I should have just paid more from amazon, at least they actually give a shit about their service.


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PostPosted: Sat Dec 10, 2011 7:53 am 

Joined: Tue Nov 10, 2009 3:00 pm
Most of the Criterions from B&N from my order (Nov. 16) arrived in Germany. Really early, expected them in mid January.
All in perfect condition. :D

Out for at least 1 month now! \:D/


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PostPosted: Sat Dec 10, 2011 6:08 pm 
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Joined: Fri Oct 16, 2009 11:05 am
daniel p wrote:
What is it with B&N? Today I receive an email saying that after 5 weeks or waiting, and twice receiving emails stating The Killing would be delayed, that today they cancelled the item from my order but it is now in stock if I would like to place an order for it. What kind of customer service is this?!?

Does anybody know any alternative email addressess for this company? The usual email address seems to be useless, and I would call them but I am in Australia. This is abysmal customer service, I should have just paid more from amazon, at least they actually give a shit about their service.

Something similar happened to me. I ordered the Pale Flower BD at sale price, they sent a random book instead, I asked for a replacement and they told me they couldn't do it but that I could place a new order for the same item -- at the regular price. Very shoddy customer service.


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PostPosted: Fri Dec 16, 2011 2:39 pm 

Joined: Thu Nov 24, 2011 6:22 pm
Mozart wrote:
Most of the Criterions from B&N from my order (Nov. 16) arrived in Germany. Really early, expected them in mid January.
All in perfect condition.

Out for at least 1 month now!

I admit I order 1 bluray per order. Somehow B&N insists on shipping them via UPS Worldwide express to Slovenia. That happened 6 times now... suffice to say I get them same week I order them.


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PostPosted: Mon Dec 19, 2011 7:05 pm 

Joined: Thu Jun 30, 2011 4:52 pm
Am I the only one still waiting for his Criterions from the B&N sale to arrive in the mail? Mine were shipped via USPS/Canada Post, all but one of the Criterions being shipped on November 23. The other Criterion shipped November 26. I still have recieved nothing in the mail. I should have opted for trackable/priority shipping, but I don't even remember if that was an option with B&N. I live in Edmonton, Alberta, Canada - but they still should not take nigh on a month to get here, even during xmas season.

Aside from them getting shipped to the wrong address, or getting lost, the only other possibility I could think of is my neighbor across the hallway stealing the parcel notice from my door (she hates me and would do such a thing). I'm starting to get worried!


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PostPosted: Mon Dec 19, 2011 7:30 pm 
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Joined: Tue Feb 26, 2008 6:03 pm
Jazzkammer wrote:
Am I the only one still waiting for his Criterions from the B&N sale to arrive in the mail? Mine were shipped via USPS/Canada Post, all but one of the Criterions being shipped on November 23. The other Criterion shipped November 26. I still have recieved nothing in the mail. I should have opted for trackable/priority shipping, but I don't even remember if that was an option with B&N. I live in Edmonton, Alberta, Canada - but they still should not take nigh on a month to get here, even during xmas season.

Aside from them getting shipped to the wrong address, or getting lost, the only other possibility I could think of is my neighbor across the hallway stealing the parcel notice from my door (she hates me and would do such a thing). I'm starting to get worried!
Also Edmonton... my order was split in two, with both parcels being shipped on the 15th. One was delivered on the 11th (a Saturday, which is bizarre in itself) and the second on Friday. Definitely slow, but worth it for the price.


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PostPosted: Mon Dec 19, 2011 7:37 pm 
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Joined: Tue Nov 02, 2004 9:01 pm
Location: Melbourne, Australia
After some 25 emails, one international phone call, and one live chat session - I finally received a refund for my order. Although strangely, I am still $10 USD out of pocket, but I am cutting my losses. NEVER ordering with B&N again.


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PostPosted: Mon Dec 19, 2011 7:46 pm 
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Joined: Thu Jul 10, 2008 3:29 pm
Location: OOP is the only answer
Next time pay with Paypal, so if they fuck up they pay anyway, you don't have to spend money on calling them!


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PostPosted: Mon Dec 19, 2011 8:42 pm 
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Joined: Sat Mar 26, 2011 7:20 pm
Location: NWT, Canada
Jazzkammer wrote:
Am I the only one still waiting for his Criterions from the B&N sale to arrive in the mail? Mine were shipped via USPS/Canada Post, all but one of the Criterions being shipped on November 23.

My situation as well. My order shipped on Nov 23rd and even considering I live farther north, I feel it should've arrived by now. I was getting worried my $400 order was lost in the mail, but now that other Canadians are experiencing a delay I feel a bit more at ease.


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PostPosted: Mon Dec 19, 2011 11:16 pm 
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Joined: Mon Dec 06, 2010 4:23 pm
I live in Toronto and I still haven't received my B&N order that shipped on the 23rd.


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PostPosted: Mon Dec 19, 2011 11:34 pm 
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Joined: Tue Nov 02, 2004 9:01 pm
Location: Melbourne, Australia
perkizitore wrote:
Next time pay with Paypal, so if they fuck up they pay anyway, you don't have to spend money on calling them!

Good idea, wasn't aware I could - will see if I cave next 50% off sale or not, but pretty disappointed with them... cancelling items after a month of waiting for it to ship was bad enough, but this time their service was an absolute joke.


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PostPosted: Tue Dec 20, 2011 6:59 pm 
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Joined: Mon Apr 07, 2008 7:09 pm
stevewhamola wrote:
Jazzkammer wrote:
Am I the only one still waiting for his Criterions from the B&N sale to arrive in the mail? Mine were shipped via USPS/Canada Post, all but one of the Criterions being shipped on November 23.

My situation as well. My order shipped on Nov 23rd and even considering I live farther north, I feel it should've arrived by now. I was getting worried my $400 order was lost in the mail, but now that other Canadians are experiencing a delay I feel a bit more at ease.

I live in Australia, and two orders of mine shipped on the 23 November, too. Neither have been received. However, an order I placed in early November seemed to reach me without a hitch—within about 2 weeks.


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PostPosted: Thu Dec 22, 2011 5:23 pm 
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Joined: Fri Oct 16, 2009 11:05 am
People from Canada shouldn't worry. 30 to 35 days is normal time for B&N orders.


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PostPosted: Fri Dec 23, 2011 11:46 pm 
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Joined: Sat Mar 26, 2011 7:20 pm
Location: NWT, Canada
I received my Barnes & Noble order today, exactly a month after it shipped. Christmas just became awesome.


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PostPosted: Sat Jan 14, 2012 9:08 am 
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Joined: Sun Sep 17, 2006 4:39 pm
Location: The Netherlands
Received my blu-ray copies of Belle De Jour and Godzilla today from planetaxel. Again, well before the release date!


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PostPosted: Sat Jan 14, 2012 4:25 pm 
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Joined: Mon Nov 08, 2004 4:30 pm
Location: Chapel-en-le-Frith, Derbyshire, UK
Ditto on planetaxel with my copies of Godzilla and The Moment of Truth! \:D/


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PostPosted: Sat Jan 14, 2012 4:28 pm 
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Joined: Thu Mar 15, 2007 8:34 pm
Location: Stavanger, Norway
And they haven't even shipped my Godzilla yet :cry:


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PostPosted: Thu Jan 26, 2012 5:38 pm 
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Joined: Thu Aug 06, 2009 11:13 pm
Glad to see some of you received your Godzilla Blus over ten days ago!

Mine (ordered in the short period when they were 50% off at BN) still hasn't left and traveled the hour or so to my house. BN seems to send their express/members priority packages by Argix Direct. Argix decides to sit on the package for about a week and then eventually tender it to USPS... so what's the point? It seems I'm not the only one with this problem.

I suppose I shouldn't complain since I bought it in that grace period... but to put it into perspective: my Amazon UK order (which said it shipped the same day as my BN order) arrived today! Argix tracking still says it's in their shipping facility (nothing from post office tracking, so they don't have it). Ah, first world problems.


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PostPosted: Thu Jan 26, 2012 6:06 pm 
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Joined: Tue Nov 15, 2011 6:35 pm
How much time has it taken to get the White replacement disc? I shipped mine on Tuesday.


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PostPosted: Thu Jul 17, 2014 8:24 pm 
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Joined: Wed Nov 03, 2004 1:20 pm
Location: New England
B&N says our Demy set is on its way.


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PostPosted: Tue Oct 10, 2017 4:25 pm 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
Just received shipping confirmation from Amazon for my $14 copy of Othello.


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