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 Post subject: Re: Where's my MoC?
PostPosted: Sat Feb 02, 2013 12:05 pm 

Joined: Wed May 18, 2011 9:37 am
Blue Angel arrived in New Jersey this morning!


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Mar 13, 2013 7:53 pm 
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Joined: Tue May 25, 2010 11:26 pm
Is Kevin@eurekavideo.co.uk still the email address for damaged orders and so forth? I had a problem with one and emailed last weekend, but still haven't heard back.


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 Post subject: Re: Where's my MoC?
PostPosted: Mon Mar 18, 2013 10:49 am 
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Joined: Tue Apr 26, 2011 11:48 am
That's a good question, matrix. I've sent several emails since November about getting a replacement Joan of Arc steelbook (since mine arrived in two pieces, completely separated at the spine), and Kevin's responded a few times letting me know that he was waiting for the extra steelbook cases to arrive or that he was going to include it with another shipment, but I still have yet to actually receive a replacement. The last email I sent a week ago has gone without a reply. It seems very uncharacteristic of the response I've received from Kevin and Eureka regarding such matters in the past.


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 Post subject: Re: Where's my MoC?
PostPosted: Mon Mar 18, 2013 12:50 pm 
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Joined: Tue May 25, 2010 11:26 pm
Oh, I should have updated- he got back to me and sent a replacement.


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Apr 10, 2013 6:00 am 

Joined: Sun Dec 18, 2011 4:01 am
I just received my Mabuse steelbook and it was rattling like hell. Luckily only the two clips that hold the booklet were broken. Oh well I still feel sorry for me :cry: but not enough so to bother Kevin.


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Apr 10, 2013 9:32 pm 
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Joined: Thu Nov 24, 2011 5:34 pm
Location: NYC
The couple of times I've placed an order thru Eureka it's arrived in less than a week. This time I placed an order about two weeks ago that's yet to arrive, thing is I'm moving at the end of the month and as they're not very interested in answering any emails do you guys think I'm getting this by the end of April?


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Apr 10, 2013 9:49 pm 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
Was your order a pre-release? Either way, I'd say just wait it out until you move and if you don't get your package by then, let Kevin know your new address and I'm sure he'll send a replacement.


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Apr 11, 2013 2:48 am 
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Joined: Thu Nov 24, 2011 5:34 pm
Location: NYC
No pre releases but I did go a little overboard with how much I ordered so perhaps that's the issue. I'm sure it'll arrive by the end of the month, at least I hope it will. I'm actually moving Monday but have the old apartment til May 1.

april 12 edit: and they have arrived!


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 Post subject: Re: Where's my MoC?
PostPosted: Fri Apr 12, 2013 10:26 am 
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Joined: Sat Apr 15, 2006 7:06 am
Location: Finland
Black Hat wrote:
No pre releases but I did go a little overboard with how much I ordered so perhaps that's the issue. I'm sure it'll arrive by the end of the month, at least I hope it will. I'm actually moving Monday but have the old apartment til May 1.

april 12 edit: and they have arrived!


Glad to hear that! I ordered four on March 17th, and they haven't arrived yet... I guess they're stuck at customs or something equally gloomy. In comparison, the Jeanne d'Arc pre-order took two days to get here.


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Apr 18, 2013 8:03 am 
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Joined: Sat Apr 15, 2006 7:06 am
Location: Finland
Hurrah! Bakumatsu taiyô-den arrived today!


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Jul 25, 2013 10:56 am 
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Joined: Wed Jan 11, 2006 2:42 pm
How long does it take for orders to arrive lately? I haven't ordered from Eureka directly in forever but placed an order almost three weeks ago and it still hasn't arrived. Amazon.co.uk takes six days! Am I a victim of the infamous MoC disappearing orders, or is this normal?


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Jul 25, 2013 11:11 am 
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Joined: Sun Apr 20, 2008 11:59 pm
Location: Somewhere between here and there
Send an email to kevin@eurekavideo.co.uk

I haven't ordered in a while either but nothing has ever taken three weeks for me in upstate NY


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Jul 25, 2013 11:18 am 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
Did your order include any new releases? If not, I'd say three weeks from when you placed your order is about the time to contact Kevin and report it missing. (Not that it always takes that long, but that it rarely takes longer.)


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Jul 25, 2013 11:49 am 
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Joined: Tue Apr 26, 2011 11:48 am
I order most of my MoC discs directly from Eureka and it seems to pretty consistently take two weeks to arrive in Pittsburgh. Then again, most everything I order from the UK (including Amazon) takes two weeks. If I were in your situation (and I have been), I would wait until I'm past the three week mark before emailing Kevin, but I know how difficult waiting can be when you're really eager to watch a movie.


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 Post subject: Re: Where's my MoC?
PostPosted: Mon Jul 29, 2013 11:18 pm 
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Joined: Wed Jan 11, 2006 2:42 pm
Murdoch wrote:
Send an email to kevin@eurekavideo.co.uk

Do you hear back when you send something to this email, or does your package just show up or what? I don't really want to file a PayPal report but I'm kind of turned off by how this is turning out


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 Post subject: Re: Where's my MoC?
PostPosted: Tue Jul 30, 2013 12:59 am 
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Joined: Thu Nov 24, 2011 5:34 pm
Location: NYC
I never have but the package does eventually show up.


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 Post subject: Re: Where's my MoC?
PostPosted: Tue Jul 30, 2013 4:58 pm 
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT
I typically get a response, not just a package a few weeks later. If you haven't heard from him, he might be out of town, or have somehow missed your original email. You might try emailing again, or contacting MoC on Twitter.

I understand that this can be frustrating, but I'd just note that any problems I've ever had with direct-from-Eureka orders have always eventually been resolved.


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 Post subject: Re: Where's my MoC?
PostPosted: Tue Jul 30, 2013 6:36 pm 
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Joined: Wed Dec 22, 2004 6:02 pm
Location: Ann Arbor, MI
I had a problem in November (received dvd instead of blu). They replied to my email after 3 days. Sent me a blu and told me to just keep the dvd. So based on my experience, I'd follow swo17's advice.


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 Post subject: Re: Where's my MoC?
PostPosted: Tue Jul 30, 2013 7:38 pm 
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Joined: Thu Oct 13, 2011 3:47 pm
While in my experience it has never taken more than 3 weeks, one time I received the package without any discs in it (whether they fell out in transport as the package was open on one side or got swiped I don't know). I contacted Kevin, got a reply within a day and was told a new set would be shipped to me. That new set never arrived - whether it was ever shipped I don't know. I again contacted Kevin, was told another set would be shipped and that indeed did arrive after a few weeks.
So whatever the problem is, I can't think of anyone offering better customer service. I'm sure one way or another you will receive what you ordered.


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Jul 31, 2013 12:59 am 
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Joined: Fri Apr 21, 2006 1:25 pm
My experience is that when you ordered a few discs (3 or 4 in my case), that they didn't typically tape the ends of their wrapper closed. One time both of the ends arrived sticking out open but the dvds fortunately were still inside. Another time I got a package that started out as blu-rays but ended up with some random stuff inside, guessing the box had come open since it wasn't taped shut, and somebody just put what s/he thought would be fun things to get in it instead (not knowing what had been in there in the first place), then taped it shut and sent it along. And I think there was one more time when the original shipment didn't show up at all. But everything was eventually taken care of, so aside from a little frustration it works out in the end.

After that (short in retrospect) run of bad luck, I now request they seal the box with tape when I order. Usually they comply and nothing like that has happened since. (So far :).)

Oh, and 3 weeks is about as long as I can recall an order taking to arrive, usually it's better if it's a small one (a week or so). But it's pretty random all in all.


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Jul 31, 2013 4:18 pm 

Joined: Tue Sep 15, 2009 3:26 pm
Location: London
domino harvey wrote:
Murdoch wrote:
Send an email to kevin@eurekavideo.co.uk

Do you hear back when you send something to this email, or does your package just show up or what? I don't really want to file a PayPal report but I'm kind of turned off by how this is turning out


Have you emailed me? No outstanding emails, send it to me again - Kevin@eurekavideo.co.uk


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Jul 31, 2013 4:22 pm 
Dot Com Dom
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Joined: Wed Jan 11, 2006 2:42 pm
Thanks Kevin, I've resent the email to you, hopefully it arrives okay!


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Jul 31, 2013 4:37 pm 

Joined: Tue Sep 15, 2009 3:26 pm
Location: London
domino harvey wrote:
Thanks Kevin, I've resent the email to you, hopefully it arrives okay!


Reply should be in your inbox :)


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 Post subject: Re: Where's my MoC?
PostPosted: Wed Aug 14, 2013 11:42 pm 
Dot Com Dom
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Joined: Wed Jan 11, 2006 2:42 pm
So as to not leave aspersions about this company hanging in the air, thanks to Kevin my package arrived safely last week (about a week after the above exchange) \:D/


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 Post subject: Re: Where's my MoC?
PostPosted: Thu Aug 15, 2013 3:13 pm 
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Joined: Tue Apr 26, 2011 11:48 am
I know it’s long after the fact, but I, too, would like to make amends for my unfavorable words towards Kevin at the top of this page. I received my replacement Joan steelbook shortly after posting that. I wouldn’t want anyone to think that Eureka have anything less than the best customer service in the business. I’m going to have to send Kevin a Christmas card or something.


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